Privacy Policy

R.O.I. Solar Inc. ("ROI Solar," "we," "us," or "our") operates the website roisolar.co (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect information about you when you visit our Site or contact us for solar installation services. It also describes your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

By using this Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our Site.

Information You Provide

• Full name
• Phone number
• Email address
• Property address
• Average monthly utility bill
• Additional notes or project details you choose to share

Information Collected Automatically

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on the Site
• Referring website or search query
• Device type and operating system

We may use cookies, web beacons, and similar tracking technologies to collect this information. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use the information we collect to:

• Respond to your consultation requests and inquiries
• Prepare and deliver a custom solar system design and savings estimate
• Contact you by phone, email, or text message (with your consent) about your request
• Send follow-up communications related to your project
• Improve our website, services, and marketing
• Comply with legal obligations
• Prevent fraud and protect the security of our Site

3. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. We may share your information in the following limited circumstances:

• Service Providers: We use GoHighLevel (our CRM platform) to manage consultation requests and follow-up communications. These providers are contractually obligated to protect your information and may not use it for their own purposes.
• Analytics Providers: We may use Google Analytics or similar services to understand how visitors use our Site. These services collect data in aggregate form.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose what personal information we have collected about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information for monetary compensation. However, if we share your information with third-party advertising or analytics platforms in a way that constitutes "sharing" under CPRA, you may opt out by contacting us at the address below.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, contact us at: info@roisolarpower.com or call (209) 600-4433. We will respond to verifiable consumer requests within 45 days.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to improve your experience, analyze traffic, and support our marketing efforts. You can disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled. We do not currently respond to browser "Do Not Track" signals, but you may opt out of Google Analytics by visiting tools.google.com/dlpage/gaoptout.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Consultation request data is typically retained for the duration of the customer relationship and up to 7 years thereafter for tax and warranty purposes.

7. Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Site is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: